Frequently Asked Questions
Everything you need to know about your AYN handheld gaming experience.
What is the difference between the AYN Odin and AYN Loki series?
The AYN Odin series is powered by Android and ARM-based processors, optimized for retro emulation and mobile gaming, while the AYN Loki series is a handheld PC line featuring x86 processors designed to run Windows and modern AAA PC titles.
How long does shipping take for international orders?
International shipping typically takes 7 to 15 business days depending on your location and the selected courier. Please note that customs processing in your country may extend this timeframe.
Do AYN devices come with a warranty?
Yes, all AYN Odin and Loki devices come with a standard 1-year limited hardware warranty that covers manufacturing defects under normal use conditions.
What is your return policy?
We offer a 14-day return window from the date of delivery. The device must be in its original packaging, include all accessories, and show no signs of physical damage or unauthorized software modification.
Are import duties and taxes included in the price?
No, the listed prices do not include VAT, GST, or other import duties. Customers are responsible for paying any applicable customs fees required by their local government upon arrival.
Can I upgrade the storage on my AYN device?
While the internal storage (eMMC/UFS) on Odin models is generally not user-upgradeable, both Odin and Loki devices feature a microSD card slot for expandable storage. Loki models may allow for M.2 NVMe SSD upgrades depending on the specific SKU.