Returns & Exchanges
We offer a 14-day return period for all AYN Odin and Loki handheld devices provided they are in their original packaging and condition. If you experience hardware defects or change your mind, our dedicated support team is here to assist with your refund or replacement.
Initiate a Request
Contact our support team via email with your order number and a detailed reason for the return to receive an RMA authorization.
Prepare the Package
Securely pack the device in its original box including all accessories, cables, and manuals to ensure no damage occurs during transit.
Ship the Device
Affix the provided shipping label or use a tracked courier service to send the unit back to our designated inspection center.
Inspection and Refund
Once our technicians verify the device condition and hardware integrity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing